Customer Service Officer
Ramona Siklodi
Recruiting Manager
A hands-on professional with a demonstrated track record of partnering with senior leaders to align business strategies and human resource (HR) practices. A leader who is highly motivated, committed and outcome focused with experience in strategic and operational HR planning and people management, including: performance management; employee development; employee relations; organisational and culture development; employee engagement; compensation and benefits; recruitment programs; and the alignment of people systems and procedures. Key Skills and Experience - Partnering with senior management to deliver on goals - Leadership and people management - Providing counsel and coaching support - HR Procedure development and implementation - Establishment of HR function and start up processes - HR project management - HR process improvement
About the job
If you have a true passion for customer service and are eager to take your career to new heights, we invite you to join our client's dynamic and international team! We're searching for individuals who exude enthusiasm and are excited about contributing as customer service officers. You could be the perfect fit to help them create unforgettable experiences for their customers in a vibrant and global setting.
Taking orders via email or through the system;
Handling incoming phone calls from customers;
Generating order confirmations and preparing all related documentation for transport procedures and invoicing;
Coordinating with the logistics department to organize shipments;
Ensuring all orders fulfill customer expectations, including meeting delivery dates and invoicing requirements;
Managing the processing of returns, credit, and debit memos as needed;
Communicating with the Central Planning department regarding delivery schedules, changes in customer demands, and forecasts;
Providing administrative support within the office.
Minimum secondary level education with a high-school exam;
Approximately 1 year of experience in Customer Service or a similar office position;
Fluency in both Romanian and English is essential;
Practical proficiency in Microsoft Office applications (Excel, Word, PowerPoint);
Customer-oriented mindset and approach;
Familiarity with Microsoft Dynamics AX2012 environment is advantageous but not required.